Networking Breakfast

Thursday 30 August 2018
7.15 am for 7.30 am start

Level 1
InterContinental, Sydney Double Bay
33 Cross Street, Sydney Double Bay

Guest Speaker: Scott Henderson, Registered Psychologist

TOPIC: How To Manage Customer Expectations in Business

RSVP and Payment

A breakfast fee of $30 includes a delicious Continental Breakfast.

Please note there is a price rise from $25 to $30 p.p for breakfast fees due to the InterContinental Hotel’s 2018 revised catering policy.

Members who have pre-paid for their breakfast, please RSVP via email

Enquiries: Mobile: 0417 485 690;

We are no longer able to accommodate late arrivals so please book early!

Prepaid bookings only. We accept bank transfer or credit card. Sorry no cash.
Payment is not possible on the morning of the breakfast. RSVP. Please book by Tuesday 28 August 2018. Don’t forget your business cards.

Alternatively, payment can be made to:
DBNG, St George Bank
BSB 112 879. Acc 492 869 131 

Topic: How To Manage Customer Expectations in Business

Scott is a registered psychologist with a solid background as an educator. He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney. Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialises in the disciplines of health and social psychology. His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer. In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.

His unique perspective of inter- and intra-personal understanding complements the delivery of his training programs and ensures a rigorous and scientific approach to each participant’s growth and development. As Director of Training at BSI Learning, Scott has delivered training throughout Australia and New Zealand including courses in Customer Service, Team Building and Team Integration, Communication, Leadership and Management, Performance Management, Coaching, Conflict Resolution, Sales and Business Development, Time Management, Resilience, Life Balance, Interpersonal Skills, Positive Psychology and Professional Presentation Skills.

Scott has a reputation of being a lively and entertaining speaker, and his ability of relating to a wide range of people has been further honed by his work as a psychologist and counsellor. However his greatest loves have always been teaching and training. Additionally Scott continues to work hard to dispel the stereotype that psychologists actually get people to lie down on couches!



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